About Photo Booth
About Prints
Rental
Setup
Memory Book
Props
Other Options
Photo Access After Event

About Photo Booth

What does the photo booth look like?
Pictures of our photo booth are on our Why Rent page. You may also come see the photo booth in person. Visit the Meet Us section of our website for details.

How big is the photo booth?
The photo booth is approximately 3 feet wide x 5 feet long and it is 6 feet tall. The photo booth will take up approximately 3 1/2" by 5 1/2" of floor space. It only weighs about 70 lbs.

How many people can fit inside the photo booth?
It can fit up to 3 adults comfortably. Although the flexibility of our photo booth can allow for more. For instance, people can always poke their head through the curtain to get into the shot. Our current record is 21 people in one shot! Our photo booth is designed for fun!

Is the photo booth wheelchair accessible?
Yes. The bench is removable so we can accommodate a wheelchair. This will take a few minutes however, and will be done during the rental period unless it is setup in advance. Another option is to slide aside the back curtain and have the guest take their photo through the back. The technician will guide the guest through this.

What is the external monitor?
The external monitor is one of the many fun features our photo booth offers. The monitor displays all the images that have been taken at the event in slideshow format. This draws more attention to the booth, as it is a proven crowd pleaser.

Can I send you photos to display on the slideshow on external monitor?
Yes. The requirements are that they be in JPG format and are close to 2816x2112 pixels to fill the whole screen. The maximum number of photos is 30, as this way it is a good mix of your photos and the ones from the event. Please Contact Us for further details.

What background colors can I choose from?
We have 5 colors to choose from: Silver, Red, Blue, Pink, and Lilac. You can see an example of each on our Rental Packages/Rates page. We have found that these mid-tone colors work best, as anything to dark or light can create a problem with the flash. If you have a special request please let us know and we will work with you as best as we can.

Can we come see the photo booth that will be at our event?
Yes. You can either come to one of our public events in our Meet Us section, or you can Contact Us to set up an appointment.

What is the wide angle lens?
The wide angle lens is an option that we can bring to your event upon request. There is no extra charge for this option. It is designed so that a larger amount of people can fit in the photo. We can designate certain times to have the lens on or we can just do it on the fly, as it is very easy to add the wide angle lens to the camera. It is just as easy to take it off and go back to normal.

About Prints

What print options do I have?
The following 4x6 print options are included in the price of either the Gold or the Silver package. Any of the 5x7 or 6x8 print options listed below are included when you add the add on. (5x7 = $60 per hour extra and 6x8 = $95 per hour extra). Samples of the prints can be found throughout our site and specifically on our Rental Packages/Rates page.

How fast do the photos print out?
After a session is over the printer will start printing immediately. For standard events, it takes as little as 8 seconds. It could take as long as one minute depending on settings--but only the more complicated settings take longer. We are fast by industry standards.

Are the photos of high quality?
Yes. The combination of our high quality printer and digital camera provides you with excellent photos that are clear and vibrant with natural tones. All prints have a glossy finish.

Will the photos fade over time?
Possibly, but not likely. There is never a guarantee for this, however the quality printer and paper that we use lessen the possibility. The prints will be fade resistant. According to the manufacturer of our printer, they are "expected to last 100 years under proper conditions."

How does every guest in the shot get a photo strip on-site?
Only two strips per session print out immediately after the session. If more strips are needed/requested we request that the guest either come back as the photo booth is closing and we can print out additional copies then or they can contact us through our website and we can mail the strips out to them. We guarantee one strip per guest in any individual shot.

What if we lose a print?
All images will be posted on our website within 48 hours after the event. Each guest will receive an event card with the link, event id and password. This will allow everyone at the event to access the photos and print (or order) any photos they like. Plus at least one CD of all the images is included in every package. You can never really "lose" an image.

Can we personalize the prints?
Yes. You have the option of adding text to the prints (such as your event name). You may also add a logo. We will go over this with you before the event and act upon your approval.

Can I send you a photo to use in every strip?
Yes. Our "You & Me Photo Strip" is a great option in which we can place a personal photo to use as the last photo in the strip. The photo should be approximately 610x455 pixels. Please Contact Us for further details.

Rental

What are your rates?
Please refer to our Rental Packages/Rates page.

Do you (or can you) charge by the half hour or minutes?
Yes, for half hours we can prorate but not for 15 or 45 minutes. Call us for details.

Can we use the photo booth to help raise money for our charity, school or church?
Yes. Please call us and we can talk to you about ways to do this. We are also open to suggestions. Remember we do offer rental discounts for schools, churches and non-profits.

How far in advance can I reserve a photo booth?
As far into the future as you want. If you reserve the photo booth for an event that is more than 11 months away then only a 25% deposit is required and an additional 25% will be required approximately 11 months before the date.

How do I check to see if a date is available?
Click Here and then enter your dates. Or simply call us at (302) 388-3619.

What if I need to cancel or change dates?
If you cancel your rental before the final payment date, we charge a $250 service fee and will refund the difference of what you paid. If you are within 3 weeks of the event and you need to cancel, there will be no refund issued. If you need to reschedule your rental date, you may do so without penalty, as long as the new date is available. If the new date is not available, then the cancellation penalties above will apply. If you are rescheduling a rental within 3 weeks of the event, there will be a $250 service fee added to the package. We will work our best to accommodate all rescheduling requests.

What is your payment policy?
We require up to 50% of the total package price as a deposit. Not to exceed $350 for a single rental. Contact us for the specific amount for your event. 3 weeks prior to the event, the final payment is due. We accept checks, money orders and all major credit cards. If paying by credit card, we can do that over the phone and either email or mail you the contract to sign and return to us within two weeks after the deposit. If paying by check or money order, we can either email or mail you the contract to sign and you can mail us in the check along with the signed contract. Invoices will be mailed or e-mailed once we receive the deposit and the signed contract.

Do you accept credit cards?
Yes. We accept VISA, Master Card, Discover and American Express.

Do you offer any discounts?
Yes. We offer discounts based upon availability, time of year and day of the week. Periodically we will also offer promotions to which you must register your email with us to receive, you can do that on the Contact Us page. Or you can keep checking our web-site for announcements concerning any promotions. And lastly, we offer school, church and non-profit discounts, please call us at (302) 388-3619 for details.

How long should I rent the photo booth for?
In a typical hour, the photo booth will be used for 50 sessions. So if you want around 200 prints, you should rent it for 4 hours. Of course, it also depends on how long your event is and how many people are attending. To ensure that everyone gets a chance to use it, you should count on for every 100 guests that you will need at least an hour and a half. In most cases, our clients rent the photo booth for the duration of the event and that way guests can visit the booth multiple times. We can go over this with you in more detail during the planning stage.

Can we rent more than one photo booth for our event?
Yes. Please contact us for a custom quote.

How many sessions can be completed in one hour?
Roughly 50 sessions that will take 4 photos each. This number can vary based on intangibles.

Do we get unlimited photos?
Yes! But remember, you get unlimited photos within the contracted time.

Can we regulate how often people visit the photo booth?
Yes. We will have to come up with a plan with you before the event. This is commonly considered when lots of kids are at an event, as they tend to use the photo booth a lot. Mind you, this is okay by us, but if you think it may be a problem then we can implement a "ticket" plan or something of the sort, that way all the adults will get a fair shot at the fun!

Can we have the photo booth shut down for an hour or two during the event?
Yes. Depending on the nature of your event, you may want this option. We charge $75 per hour of idle time to cover for the technician. The maximum amount of idle time allowed is two hours, but they do not have to be consecutively. You are on the clock as soon as we are done setting up the photo booth. If you request that we start allowing photos sometime after the start of the event, then you will be charged for idle time. Meaning, if your event starts 6 PM but you want us to start at 7 PM, then you will be charged $75. This is unless you allow us to set-up at 6 PM while the event has already started.

Can we choose to have the external monitor turned off during the event?
Yes. You may even choose to have it on only during certain times of your event; this is totally customizable. Please let us know before your event so we can let our technician know what your plan is.

Can we choose to have only Color or only Black and White Photos?
Yes. Simply let us know before the event and we will ensure that both buttons provides a desired result. The on-screen instructions will be updated as well.

What does the person do once they are inside the photo booth?
They simply follow the on-screen instructions which will entail pushing either the black & white or color button, then watching the countdown and smiling for the camera. One of the advantages of our photo booth is that it is very user friendly.

What if there is a mechanical failure during the event?
Our on-site technician will work as fast as possible to resolve any issues. You will get a refund for any unused time that exceeds 10 minutes in any given hour. This will be pro-rated and done at our discretion. Not to worry, this rarely happens and if it does, our customer service will shine through.

Does a technician come with the rental?
Yes. All packages include two on-site technicians for the duration of the event.

Do you have insurance in case something happens?
Yes. We have liability insurance. Most event venues will ask you or us about this, but no worries, we are covered.

Setup

Where should we set up the photo booth?
This is something we will go over with you during the planning stage. Every event is different and we are flexible. We will be sure to raise any red flags with you if there are any concerns with your request.

Can we move the photo booth to a different location during the event?
Yes. As long as it is at the same venue and no driving is necessary. However, the downtime in moving the photo booth goes against your rental time. We can go over this with you in detail during the planning stage.

Are there limitations as to where the photo booth can be set-up?
We haven't ran into anything yet. Our photo booth is very light and portable and it comes with a rolling case so hand trucks are not necessary. So whether it be tight corners, upstairs or downstairs we should have no problems. Ideally we would we'd like to be right next to a power outlet so we do not have to use an extension cord. Before each event we will go over the set-up location with you and the event venue planner to ensure that everything runs smoothly.

Can the photo booth be setup outside?
Yes. If there is shelter provided (such as a tent) then it will make this a whole lot easier as the booth cannot sit out in the rain. Without shelter the wind and sun could lessen the quality of the photos. A power outlet nearby would be helpful as well. If a power source and/or shelter is not available we will need to know so we can provide an alternative solution.

How much time is needed to set up the photo booth?
One hour minimum. If there are any special requirements or odd set-up situations we may need a little more time.

Do you charge extra to setup the photo booth?
No. Set-up is included in the price.

Do you charge extra to deliver the photo booth?
No. As long as the event is within our service area the delivery of the photo booth is included in the package price.

Memory Book

What exactly is the memory book?
The memory book is for the guest(s) of honor. We will bring a Creative Memories album to the event and help the guests fill it! At the end of the event, we will give the book to the guest(s) of honor. Roughly 4 photos and 4 messages will fill the front and back of each page. We will guide each guest through filling out the book. We will provide everything necessary for them. The only thing we need to set-up in advance is a small table near the booth for the display. If you cannot provide one, please let us know in advance so we can provide an alternative. In most instances, the venue will provide the memory book table. We will verify this with them.

What color are the memory book pages?
You will have the choice of white, natural or spargo. We will provide appropriate markers based on your choice. The markers are acid free.

How many pages do I need for my memory book?
No worries here. We always come with enough pages and normally there are some left over that you could use to add photos. We will determine the appropriate number of pages based on length of rental and guest count.

Can I choose the color of my memory book?
Yes, you can find all of the colors on our Facebook page. You'll notice you also get to choose the foil color for your graphic and text imprinted on the cover of the memory book.

Can I customize the imprint of my memory book?
Yes. We will go over this with you before we order the memory book (approximately 6 to 8 weeks prior to your event). You can add up to 2 lines of text (up to 30 characters each), and you get to choose the graphic to be imprinted. For graphics, please visit our Facebook page.

Props

What exactly are the different prop packages?
Our prop package themes are: Party, Beach, or Custom. You may see some examples here.

Are the props kid-friendly?
Yes. Children love our props. All packages have children's items (including hats) and most of the other items included in each package will fit on most kids, with just a few exceptions.

Are the props clean?
Yes. We do not reuse any props. After each show we give all the props that remain to a you or the person(s) you choose. With each new show we provide brand new props.

Can we supply our own props?
Yes. Please let us know before the event so we can let our technician know.

What if props are lost or taken from the photo booth?
We will try our best to keep all props in or around the photo booth area. We will supply non-obtrusive storage for the props and ensure that they are easily accessible for all guests. However, if someone walks off with the props, we will let them, unless you tell us before the event to be strict about it. It is not unusual for the props to make their way around the venue, of course this is part of the fun! Unfortunately we cannot replace any props that are missing at the end of the event.

Other Options

What is a green screen?
Green screen (also known as chroma key) is a technique to composite two images together in which the green from one image is removed (or made transparent), revealing another image behind it

I still don't completely understand. Do you have an example?
For instance, the weatherman that you watch on TV is not actually standing in front of a map with clouds and rain on it. He is, in actual fact, standing in front a plain green background. The final image that we see is a composite image that has had the green background of the presenter replaced by the picture of the maps and symbols.

How does the green screen work work?
Our green screen is installed inside the photo booth, covering the curtains as the backdrop. As normal, you follow the user-friendly on-screen photo booth instructions and smile for the camera. Then, our green screen software replaces the green screen with a backdrop image of your choice and prints out your strips of you in front of the new background!

How do I choose a background for the green screen option?
We offer several backgrounds for you to choose from. You can view our backgrounds on our green screen page. If you'd like, you may also provide your own background; the dimensions must be 1024 x 768 pixels or higher.

How long does it take for prints to print out when using the green screen?
Since the software needs time to composite the two images together, it takes about 12 seconds to print out, instead of our standard 8 seconds.

Can you get green screen for just one or two hours?
Absolutely! The green screen rates are based on one hour intervals, therefore, you can rent the green screen for only a portion of your event, if you choose. It only takes about 2-3 minutes to setup or break down the green screen!

How do the images appear on line when using the green screen?
The images appear on line just as you see them in your prints, as well as the external monitor. Which is with the background image you choose being shown.

Are there limitations to the green screen?
Yes. The Green Screen does not separate so there is no way for guests to poke their head in through the back curtains are the side. This means that the maximum number of people capable of being in one shot is reduced to the amount of people that can fit inside the photo booth. which typically can be up to 8. There is also an additional charge of $50 per hour for use of the Green Screen.

When do you recommend use of the green screen?
The green screen is great for non-profit and corporate events. Especially for companies when product promotion is important. It is also great for weddings or parties with a specific theme.

How do we choose our place card design?
You can visit our Weddings page to view our place card designs. Our place cards are completely customizable. You may choose one of our designs and change the colors to match your theme colors, or you can come up with a specific design that our artist will create for you.

How and when do we provide you table assignments for the place cards?
We prefer a spreadsheet with guests names and table numbers about 14 days prior to your event. Also, we will provide a few blank place cards in case of last minute changes.

What size are the place cards?
Our places cards are exactly 2x6 inches. They fit perfectly in our acrylic photo strip frames.

How do the Save the Date Magnets work?
We will set up a time for you to come in and take sample shots. You may get creative as you want using signs or props etc... We will customize your text and graphics that also appear on the print. You then choose your favorite shots and we turn them into magnets that you can send out to your invitation list. (Turn around time is 7 to 10 business days)

How do the 'Thank You' notes work?
We take your photo strip from your wedding day and add a thoughtful message to the bottom of the strip. You can choose either 3 pose (for more or larger text or graphic) or 4 pose (for an extra photo and less or smaller text). You can even pick-and-choose 3 or 4 individual photos to create a photo strip!

How are the 'Thank You' notes sent out?
Once all of the Thank You notes are printed, we will mail them to you to send out to your guests. Or, if you provide us names and addresses, and at an additional charge, we can send them straight to your guests for you!

Photo Access After Event

How do my guests know where to find their photos on the website?
Our technician will hand out event cards to everyone that comes to the photo booth. This card will have instructions on how to access the photo gallery on-line. The photos will be accessible within 48 hours of the event.

How soon after the event can we see the photos?
We will have them up on our website within 48 hours. We will try to get them up that night or the very next day, if possible. We will ship you the CD(s) included in the package within 3 to 4 days.

Can the on-line image gallery be password protected?
Yes, it automatically is. If you wish that it not be, then we can make arrangements.

Are the photos on the website ours to print and save to our computer?
Yes. They are your photos and we do not force you to buy our prints to see the full version. And you get 3 versions of every photo as we upload the thumbnail, preview and full versions of each! This takes awhile, hence the 48-hour rule.

Do you filter the content of the photos placed in the event gallery?
Yes. Even though the photos are password protected, we still realize that minors could be accessing the site. So, if necessary, we will remove any offensive photos before they hit the website. If you have specific instructions for filtering, please let us know before the event or shortly thereafter.

Can we remove a photo or photos from the event gallery?
Yes. Just call us at (302) 388-3619 and let us know. We can either remove the image from the on-line gallery or omit it before it goes up if you can catch us in time.

Is your website secure?
Yes. To ensure protection of your privacy, our entire web site is secure using Dream Host and a high-grade encryption technology called 128 bit encryption which encrypts everything you do on this site with a 128 bit encryption key. Encryption makes it very difficult for unauthorized people to view information traveling between computers and prevents eavesdropping. It is therefore very unlikely that anyone is able to read your data as you travel throughout our web site.

My photos are not in the on-line gallery... What do I do?
If it is after 48 hours and no photos appear in the gallery, then please call (302) 388-3619. If some of the photos are up, but not yours, and it is only 24 to 48 hours after the event, please keep checking back; it is very possible your photo(s) have not been uploaded yet. Each photo hits the site as they are uploaded. The only other possibility is that we removed the photo due to content.

How long does it take for us to get the CD(s) of the photos?
Generally speaking about one week, possibly less or a little more. We get the photos up on the web within 48 hours and create the CD(s) shortly after. We then mail them to you using US Priority Mail or UPS.

Can we request that a photo or photos not be placed on the CD?
Yes. Please let us know within 24 hours of the event, as we get to these quickly. Once a CD is sent out, we will not send out others unless they are ordered and paid for. So don't wait until its too late!

I have a question about my print or merchandise order!
Whether you want to check the status of your order, change your order, or tell us that we sent you the wrong stuff, or not enough stuff, please call us directly at (302) 388-3619.